BuyingUpdated 2026-11-063 min read
What to Do If a Custom Is Late or Wrong
Message first, then open a request on the order card. Here is how it works.
Start with a message
Most problems are a quick fix. Tell the creator what is missing or different, in one or two plain sentences.
Open a request on the order card
- Open the order in your chat or orders list.
- Open a request and pick what would fix it: send it again, a full refund or a partial refund.
- The creator has 72 hours to accept, counter or decline. You can both message in the same thread.
- If you cannot agree, the team steps in and decides.
How refunds are paid
The seller pays refunds straight to your Cash App $cashtag, Strike handle or other payout handle. Two upheld requests pause a seller.
Avoid problems next time
- Be specific in the request: angles, polish color, length, socks or bare.
- Agree on the details before the creator accepts and names the price.
- Keep every message on the site so the order has a record.
Full rules are on the order requests page.
Common questions
What if my custom feet pics never arrive?
Message the creator, then open a request on the order card for a resend, full refund or partial refund. The creator has 72 hours to respond.
Who decides if the creator and I disagree?
The team steps in and decides when you cannot agree within the 72 hours.
How do I get a refund?
If the creator agrees or the team decides for you, the seller pays the refund to your Cash App, Strike or other payout handle.